What you really want vs. what you want to hear

Posted by lorenzo on August 25th, 2006

Consumers have always been an audience, while marketers and sellers have been the undisputed performers.

Has this ever happened to you?

Customer: “What colors do you have?”
Seller: “What color are you looking for?”
Customer: “Metallic Silver”
Seller: “We have it”.

Later in the buying process, the seller does not have a Metallic Silver product, but in one way or another tries to rescue the sale.  If a sale is based on lies and deceit, was there ever a sale?

Some of the techniques used by some sellers:

You didn’t say Metallic Silver
This is metallic Silver (pointing at something Red)
and the best of all: seller waste buyer’s time with excuses and procrastinations till the buyer has no more time to start a new process somewhere else.

So, next time you interact with someone, sellers, clients, prospects, employees, bosses and you walk away happy: did they tell you the facts, or what you wanted to hear?

By the way:  the check is in the mail

Do people change? And should you care?

Posted by lorenzo on August 24th, 2006

Do people really change?  Or is it that people can be managed?

There’s a difference, a HUGE difference.

If you hire people with your same worldview, who share your visions, and your ethics, it’s no different than multiple people naturally pushing toward the same direction.  If instead the majority of people do not share the vision, worldview, and ethics, the pushing toward the envision direction can still happen, but requires:

  • supervision
  • management
  • training
  • . . . . .
  • . . . . .
  • . . . . .

All these initiatives are non-core, have a monetary cost associated with them, and require time.  In a business environment extremely transparent, where achieving corporate milestones is to be equated to a race against the competition, can you afford to waste time, money and resources when your more nimble competition does not, or does it to a lesser extent?

The choice of people that you make affects directly your P&L.

Reading: EXECUTION by Larry Bossidy, Ram Charan, Charlies Burck (the part about hiring is a MUST DO for everyone)

Execution: the discipline of getting things done

Something to think about

Posted by admin on August 19th, 2006

Q.: What’s the difference between Art School and Business School?
A.: In Business school you don’t get to practice what you learn (are case studies and business plans without execution business practice?)

Pasta with vongole

Pasta with vongole

Q.: What’s the difference between Music School and Business School?
A.: In Business School you don’t get to practice what you learn (are case studies and business plans without execution business practice?)

Q.: What’s the difference between Cooking School and Business School?
A.: In Business school you don’t get to practice what you learn (are case studies and business plans without execution business practice?)

On a related note:  you have resolved to finally learn a new skill, let’s say swimming or to speak Italiano.  Would you take lessons from someone who doesn’t know how to swim, and doesn’t speak Italian?

Something to think about.

How to attain a competitive advantage, easily and inexpensively: PART II

Posted by admin on August 18th, 2006

DO WHAT YOU SAID YOU WERE GOING TO DO!
(and if you can’t do it, don’t say you can!)

It works only if you:

1) Etch this in stone
2) Assure that everyone, from the top down DOES IT.

How to attain a competitive advantage, easily and inexpensively: PART I

Posted by admin on August 18th, 2006

Keep it simple:

Simplicity: The New Competitive Advantage in a World of More, Better, Faster

Need I say more? (If I did it would violate this very same post).

What is the CFO role today?

Posted by admin on August 17th, 2006

I would take the question one step further: Is the CFO role still relevant today?

The answer is the usual: YES, NO and MAYBE.

YES: traditionally the CFO heads the money-related function within a company, which can be divided in 3 fundamental activities:

BOOKKEEPING: or the tao of recording money-related events, the rule here is simple: “record what happens as it happens”, while it is simple enough you’ll be surprised how difficult it is to implement.

ACCOUNTING: or the tao of rules and regulations. which assures that bookkeeping entries are made according to GAAP and all the other alphabet-soup governing bodies. Good accounting practice ALSO keeps an eye of the management of the company, developing and maintaining ADDITIONAL reporting (GAAP or NON-GAAP compliant) for the purpose of looking on how the company is functioning (more on this in future posts). Again, I do get a lot of heat at times, GAAP reporting are sacred, and ought NOT to be fooled around, but in today’s companies that are a LOT of money-related activities that ought to be reported, and who better than the FINANCE department?
However ACCOUNTING is all about history, what happened last year, last month, last week, and comparisons. All great, but . .

DO YOU DRIVE USING EXCLUSIVELY THE REARVIEW MIRROR?
I THINK NOT!

FINANCE: this is where a newCFO shines is in the ability to plot a chart to the company’s future, by combining historical data with the strategic vision, and reporting on forecast of both financial and business performance based on:

  • FACTs: can the CFO distinguish between Facts and fictions? While ASSUMPTIONS (see later on) are important and significant, the base ought to be FACTS;
  • documentable ASSUMPTIONS: this is the translation of the vision into expected data: what is the ratio of expenses to FTE headcount? At what point we can attain economies of scale? At what point a major infrastructure upgrade is needed?
  • and modifiable RULES: if you want to play what-if scenarios with the touch of a button (OK, a few buttons), the expected changes have to be documentable, even if (in the case of start-ups) it is just guestimates.

The role of the CFO has changes, so has the role of any functional leader within the company. And while the CFO functions cannot be a profit center (Enron tried), it must thrive to be a value-added center, not only recording transactions and producing meaningless reports, but producing the tools so that the Executives, Strategic and Operative function can make informed decision, and can get unbiased progress report cards.

As a CFO, are you an historian or a futurist?
Is your CFO an historian or a futurist?


Copyright © 2007 newCFO. All rights reserved.